Bank of America’s Wealth Management businesses, Merrill Wealth Management and Bank of America Private Bank, announced on Mar. 26 the full-scale rollout of AI-Powered Meeting Journey, a new integrated solution designed to optimize how advisors prepare for, conduct, and follow up on client meetings.
The introduction of this technology is intended to streamline the meeting process for advisors and their teams, allowing them to dedicate more time to strategic planning and engaging with clients. The company says this approach will help improve both efficiency and client service in wealth management.
Patricio Diaz, Chief Operating Officer at Merrill, said: “AI‑Powered Meeting Journey represents a meaningful advancement in how the wealth management industry uses AI. This latest solution empowers advisors to shift capacity toward activities that drive business growth and strengthen how we serve clients.”
The platform offers several core capabilities: it searches for client relationship insights and recent activity to create ready-to-use preparation materials; acts as an AI notetaker during virtual meetings with client consent; summarizes meeting decisions into actionable tasks; and generates documentation based on notes taken during meetings. Shimna Sameer, Head of Products, Solutions & Platforms at Bank of America Private Bank, said: “Early users of the Meeting Prep and Meeting Summarization capabilities are already seeing significant improvements in their workflows. This is time our teams are reinvesting into client engagement, with even more proactive guidance and meaningful support.”
Bank of America reports it invests $13.5 billion annually on technology initiatives—including $4 billion specifically dedicated to new projects such as artificial intelligence—to enhance productivity across its global operations. The bank has been developing AI solutions for over a decade; its Erica virtual assistant launched in 2018 has seen more than 3.2 billion interactions from clients since then.
Looking ahead, executives say future advancements will focus on further accelerating advisor efficiency while maintaining the central role that human advisors play in relationships with clients.
