The California Public Utilities Commission announced on Mar. 19 that it has adopted updates to the California Connect program, also known as the Deaf and Disabled Telecommunications Program, to better serve Californians with disabilities.
The changes are intended to ensure that people with hearing, speech, vision, mobility, memory, or cognitive disabilities have access to modern communication tools and services. As more than four million Californians live with a disability—a number expected to grow as the population ages—the need for accessible technology is increasing.
California Connect provides free specialized equipment such as amplified phones, captioned telephones, Braille keyboards, hands-free headsets, and alerting systems. The program also offers relay services by dialing 711 and supports augmentative and alternative communication devices for those who cannot rely on speech alone. In one year alone, Californians used relay services more than 320,000 times. More than 1,200 new participants recently received equipment tailored to their needs.
Service centers across the state—including rural and tribal regions—offer in-person support and guidance. The program works closely with local organizations and community groups to build referral networks and increase awareness. Recent efforts have expanded online access so people can apply digitally or in person.
At its Feb. 26 voting meeting, the CPUC confirmed that California Connect will now support internet-based technologies like Voice over Internet Protocol (VoIP), simplify application processes through online forms and electronic certification by medical professionals while keeping paper options available, encourage partnerships with community-based organizations in underserved areas, coordinate more closely with other assistance programs such as California LifeLine and Medical Baseline, and improve emergency preparedness by working with response agencies.
Californians interested in applying can do so online, by phone, or at a local service center. Trained staff guide applicants through the process to ensure they receive appropriate equipment or services. Relay services remain available by dialing 711.
