Bank of America has reported a significant increase in the use of its AI-powered CashPro Chat and transaction search tools by corporate clients. The bank says more companies are seeking real-time insights and greater efficiency in treasury management.
CashPro is used by thousands of businesses worldwide to handle payments, deposits, loans, and trade transactions. According to Bank of America, usage of CashPro Chat grew by 21% over the past year. Nearly 70% of corporate clients now rely on this feature for account information, tracking transactions, and resolving service issues. Since its launch in February 2023, CashPro Search has been used for over 18 million searches. In the third quarter of 2025 alone, there were almost 2.4 million searches—a quarterly record.
“Clients expect instant access to information – without the delays of email or phone calls,” said Abbey Novack, CashPro Service Product Executive in Global Payments Solutions (GPS) at Bank of America. “Our self-service and AI-powered tools deliver that immediacy, helping clients make faster, smarter decisions.”
The bank highlighted that CashPro Chat provides around-the-clock support with live experts available during most hours and average response times under half a minute. Most inquiries are related to payment processing, transaction status, authentication, and access management. In the third quarter of 2025, the tool resolved issues without further escalation 43% of the time.
CashPro Search helps validate payment statuses across various channels such as wires and ACH transfers while routing queries directly to service teams for real-time tracking. Early adopters have reduced their phone and email inquiries by one-fifth since using these features.
“These tools are transforming how our clients manage treasury operations,” said Matthew Davies, head of GPS EMEA and Global co-head of Corporates Sales for GPS at Bank of America. “As our AI capabilities evolve, we’re delivering even greater levels of support and strategic value.”
Bank of America plans further updates to CashPro including support for credit inquiries via chat and improved workflows for routine treasury tasks.
The company serves nearly 70 million consumer and small business clients through approximately 3,600 retail financial centers across the United States as well as digital banking platforms used by about 59 million verified users globally. Its operations extend to more than 35 countries worldwide.
